Wright Consulting

Principal Management Consultant
Nashville, TN (2007-Present)
Atlanta, GA (1997-2000)

United Surgical Partners International

• Led the data warehousing, business intelligence and CRM initiatives as a strategic advisor to the CEO and CFO.
• Delivered 3 year strategic information system plan to enable business operations to meet their marketplace goals and increase operational efficiencies.
• Evaluated and selected Quality management system for corporation to insure a cohesive integration between patient, billing, financial, business intelligence and EMR/EHR systems. Architecture insured that all EDI – HL7 transactions to external customers were HIPAA compliant.
• Served as Interim CIO while reengineering the Information Technology department to become a business growth enabler.
• Established Business Strategy and Implementation organization to insure ongoing business and technology strategic alignment and successful project execution.

AmeriPath

• Implemented call center technology, problem and change management processes to provide outstanding customer service.
• Led an extremely successful, two+ year, custom lab (LIMS) and billing system software development project that provided a long-term scalable, sustainable corporate solution.
• Insured architecture design of business application integration with financials, business intelligence and EMR/EHR vendor applications.
• Outstanding achievements through this technology project led to Computerworld 2008 CIO honor.
• Led corporate initiative to develop and deploy project management best practices.
• CIO responsibilities included a $50M+ budget with 300+ staff covering 45+ national sites.
• Company was sold for 16+ times EBITDA in part due to the custom development application, technology infrastructure and project management advancements.

AXA Financial

• Program Manager responsible for overall project deliverables of the strategic financial planning services initiative for the multi-billion dollar global financial services company.
• Developed project methodology used for strategic solution deployment, business and technical deliverables, resource planning, vendor management, risk and issue management.
• Created a sustainable business support model, recognizing downstream data management issues and delivering operational mitigation strategies.
• Designed a complex data and system integration architecture that included legacy systems, new in-house development and numerous package software products. PeopleSoft HRMS, ORACLE, C++, XML, SUN environment.

SmithKline Beecham

• Project and Client Manager responsible for delivery of a $25+M, 1.4TB scalable Data Warehouse/CRM for the major pharmaceutical manufacturer using a client/server design with ORACLE and C++ on a Sequent platform.
• Worked on all phases of the full life cycle development efforts, including production implementation and change management.
• Directed all vendors and business groups comprising the sales and marketing enterprise system project team > 100+ people in various countries.
• Designed and developed quality assurance and control points with the technical and business client groups to insure HIPAA compliance for all electronic transactions.
• Worked to resolve data integrity issues and to insure overall data quality for the decision support system.

Austin Electric

• Directed the business process reengineering of the Information Technology department for the $700M Electric Utility, facing tough competition with upcoming deregulation.
• Developed and implemented IT project methodology, Steering Committee guidelines and project chartering efforts.
• Served as program manager for the $20M enterprise wide technology plan including complex system architecture, data integration and conversion planning

Norrell Corporation

• Business & Contingency analyst for a $1B national corporation converting onto PeopleSoft HR to help further integrate corporate financial and HR mission critical systems on a RS6000 client-server platform.
• Worked with functional business teams and technical staff to develop conversion and implementation project plan.
• Designed new workflow and corresponding procedures to help with the reengineering efforts of the corporate and remote office management.
• Developed risk analysis and contingency plan by working with business operation teams.

Chief Information Officer (2006-2007)
Management Consultant (2005)

• Technology turnaround executive, who restructured the IT department, implementing call center technology, problem and change management processes to provide outstanding customer service.
• Led an extremely successful, two year, custom business system development and implementation effort that provided a long-term scalable and sustainable corporate solution.
• Computerworld 2008 Premier CIO honoree
• Led development and deployment of project management best practices and technical project methodology throughout all corporate functional areas.
• Responsibilities included a $50M+ budget with 300+ staff covering 45+ national sites.
• Company was sold for 16+times EBITDA in part due to the custom development application, technology infrastructure and project management advancements.

Senior Vice President, Wilmington, DE (2000-2005)

• Reengineered Data Center Operations and Service Management departments supporting a $2.34B/ 30K people global financial services organization. Achieved 99+% system availability.
• Designed and implemented a comprehensive change management system for the $320M Strategic Services global extension program.
• Led the corporate evolution to Release Management for all Mainframe and Distributed applications and insured smooth transition from project-oriented work processes.
• Transformed UNIX Data Center and Service Delivery operations into a premier incident management and systems recovery team for a global, distributed environment comprised of 1000+ servers.

CIO, Senior Vice President of Information Technology (1995-1997)
Vice President of Information Technology (1993-1995)
Director of Information Technology (1991 - 1993)

• Promoted in 1995 to Sr. VP of the new $800M organization formed from the merger between PCA and PMSI.
• Challenged to integrate software, hardware and communication environments of 55 sites with over 50 AS400s nationwide.
• Led a team of 125+ professionals with an operating budget exceeding $20M.
• Developed tactical and strategic planning goals in order to provide system reliability and to position business units to achieve performance measures.
• Designed and deployed a WINDOWS-based pharmacy consulting and sales tracking system for over 250+ roaming users utilizing RAD and data warehousing techniques.
• Led strategic corporate database design for First Notice of Injury, Case Management, Retail Drug Card, and Catastrophic care
• Developed client-server/frame relay Case Management system for 22 national sites.
• Facilitated project life cycle development, resulting in a 25% improvement in quality of project deliverables and system acceptance.
• Provided over 1200 end-users with effective hardware and software problem resolution, resulting in an 18% reduction in personal computer ownership cost.

Manager of Information Systems

• Operated all McCormack & Dodge financial systems and related processes, including a $12M weekly payroll for all Olive Garden and Red Lobster employees.
• Developed strategic technology plan for both restaurant groups.

Manager, North Carolina (1989)

Senior Consultant, Connecticut (1986-1988)

• Healthcare and Insurance industry concentration, developing customized software applications.
• Project Management responsibilities included development and use of programming and testing standards.

Manager, Texas and California

• Led healthcare and Insurance Technical Project management initiatives