IT Turnaround Management
Is your company a candidate for this service?
Read the indicators listed below and if the answers are predominately negative then look at the Service Specifics section and see what would be the best course of action for your organization to take.
Indicators that the corporate Information Technology Department may need improvement:
- Is the Help Desk better known as the “Helpless” desk?
- Little accountability to track calls and response times
- Quality of service is not measured, communicated
- Are end-users consistently complaining of Performance/Slowness - laptops, servers, email and internet access, blackberry and business application availability ?
- Do you know production problems and are critical ones escalated?
- Is there tracking of outages?
- Is Root Cause analysis performed?
- Do you know what the Information Technology resources are working on?
- Do you have an IT steering committee?
- How are requests submitted, prioritized?
- How is project progress communicated?
- Do you know when changes to the production environments are going to occur?
- Did a business leader approve the change?
- Did a business team test the change?
- Is there a fallback plan in case the change fails?
- How did the department grow?
- Organic growth from internal candidates?
- Was the organization ever planned to meet strategic business growth or was it always an immediate request to fill a void/ mitigate risk?
Service Specifics
- Information Technology Organization review
- Production Process Assessment – Support Services/Help Desk
- Technology Infrastructure Assessment
- Business Application Assessment
- Comprehensive Information Technology Department “Turnaround”
- “Women in Technology- Centers of Influence” – speakers series
- “Going Above and Beyond – Customer Advocacy in Information Technology” – speakers series
Value
- Outstanding Chief Information Officer and senior executive positions with Fortune 500 organizations – a proven resource with significant, relevant experience in building and developing IT organizations – turning them around making them effective enablers so that the Business can successfully achieve their goals.
- Able to identify organization risks and prepare mitigation strategies.
- Able to work with vendors and establish vendor relationships for system software for both infrastructure (MicroSoft, Voice and Data) and business (ORACLE, other financial and off-the-shelf software) applications.
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